CLIENT RELATIONS & COMMUNICATIONS MANAGER

Art & Science Group, a consulting firm specializing in higher education strategy and market research, seeks an intelligent, organized, and dynamic self-starter to manage the firm’s relationship management and communications efforts.

Under the guidance of the vice president of strategic communication and client relations, the client relations and communications manager will work closely with the firm’s principals to manage day-to-day business development strategies and will create and implement tactics to support the firm’s communication and marketing efforts. Qualified candidates must flourish in a fast-paced environment and have demonstrated ability to manage multiple projects at once, with great attention to detail and deadlines.

The ideal candidate will have: professional ambition as well as team spirit; exceptional written and oral communication skills; advanced digital marketing experience; and strong organizational and time management abilities. Personal qualities desired include a strong work ethic, creative thinking, good listening skills, and a positive style that motivates others. This is an excellent fit for a motivated marketing professional looking to gain wide-ranging experience.

 

Essential Responsibilities

  • Work with the firm’s principals to manage the entire lifecycle of the sales process, including, screening and responding to initial inquiries, arranging follow-up meetings and communication and coordinating research design and proposal writing

  • Develop and implement communications strategies tailored to different constituencies with a goal of streamlining and customizing communication vehicles and processes

  • Edit and write project proposals and final reports to ensure accuracy and consistency, in coordination with managing associates and principals

  • Plan and facilitate thought leadership events and conferences with prospective and current clients

  • Oversee and advance CRM strategy using Salesforce Lightning

  • Manage the client relations and communications coordinator 

Desired Qualifications / Experience

  • Bachelor's degree and 3-5 years of experience in communication, marketing, public relations or a related field

  • Solid decision-making skills and outstanding judgment, including discretion in the management of confidential information and comfort dealing with senior executives

  • Interest or experience in education/nonprofit sector

  • Demonstrated attention to detail, ability to prioritize, work independently and manage multiple tasks in a fast-paced team environment

  • Proficiency with CRM platform, preferably Salesforce, to track sales activities, develop dashboards and generate reports and databases in Excel

  • Knowledge and effective use of digital marketing tools including content management systems, email marketing, social media and Adobe Creative Suite

  • Must be able to distill and act on feedback from a variety of sources

  • Excellent writing and editing skills, including a background writing for the web and social media 

To Apply

Qualified candidates should submit a cover letter and resume to Stacy Williams, vice president of strategic communication and client relations, at Williams@artsci.com. Please use “Client Relations and Communications Manager” as the subject. No phone calls please.

Art & Science Group values a diverse workplace and encourages candidates of all backgrounds to apply. 


About Art & Science Group

Art & Science Group offers market-informed strategy to higher education, independent schools and the non-profit sector. Since our founding in 1994, we have provided our clients with strategic market research and recommendations, built on a foundation of both creative thinking and empirical rigor — art and science. We work in a variety of arenas, leveraging a foundation of market data, analysis and inventive ideas, to guide and advance our institution’s strategic interests and critical investments. Our firm is dedicated to helping each institution position itself in ways that positively affect the decisions of its key constituents — whether to apply, matriculate, give and so on — in an institution’s favor. We provide a customized and collaborative approach for each client, with recommendations rooted in sophisticated research and thorough analysis. Our experienced consultants and researchers produce the highest quality findings and recommendations on the market.